Guest Services
Everything handled, quietly
Ten signature services run by one concierge desk — from suite stays and private gaming to chauffeured Top End days. Browse the full directory below.
The Directory
Ten services, one standard
Signature Suites & Stays
Eighty keys facing water — lagoon rooms to the Banksia Villa.
From $389/nightVIP Casino Salons
Three private salons for high-limit play, hosting included.
On applicationLagoon Cabana Hire
Sixteen private cabanas on the saltwater lagoon.
From $95/daySpa & Wellness Rituals
Six garden pavilions and the thermal circuit.
From $145Chef's Table Dining
Eight counter seats, weekly tasting menus, private rooms.
From $185 ppWeddings & Celebrations
Beach ceremonies and garden receptions to 180 guests.
From $8,900Conferences & Events
Seven spaces from boardroom to 300-seat ballroom.
From $89 ppAirport Chauffeur
EV fleet, flight tracking, meet-and-greet inside arrivals.
From $75Top End Excursions
Private touring — Litchfield, Fogg Dam, harbour sails.
From $210 ppConcierge & Butler
One desk, one contact — everything arranged.
IncludedThe Desk
The concierge hub
Golden-keys-trained concierges on shift around the clock — one thread for tables, tours, tickets and the requests that don't fit a form.
- Les Clefs-trained team, nine languages between them
- 15-minute average response, day or night
- Desk line +61 8 8943 8888 — answered by a person
Sleep Science
The pillow & sleep menu
Six pillows, three mattress toppers, pillow mists and a turndown protocol built around how you actually sleep — order from the suite phone or the concierge desk.
Your First Hour
- Valet takes the car; luggage follows you upstairs unasked
- Welcome pour on the terrace — champagne, bush tonic or fresh juice
- Your suite preset: temperature, playlist, pillow choice
- Unpacking and pressing done while you walk the lagoon
- Desk confirms tonight's table and tomorrow's plans
The Arrival
Tailored before you land
Tell us your preferences before arrival — drink, pillow, playlist, plans — and the first hour runs itself. Flight details sync to your chauffeur automatically.
How the desk worksQuiet Hours
The sound sanctuary
Suites carry acoustic-softened walls, silent climate control and blackout layering; the spa wing adds Tibetan-bowl sessions and sensory-deprivation floats for those chasing real quiet.
In-suite sound library — rain on the lagoon, harbour night, desert wind
Silent floors available on request — no corridor service 22:00–07:00
Cortisol-friendly turndown: dimmed path lights, magnesium tea, blackout check
Business Services
Boardroom standards, resort hours
Encrypted Wi-Fi, 4K presentation walls and a boardroom that seats eight around one slab of blackbutt — with the lagoon ten steps from the door for the breaks that matter.
- Gigabit fibre, dedicated VLANs for sensitive sessions
- Hybrid-ready AV with an in-house technician
- Barista station and working-lunch service
The Guestbook
Notes left in the ledger
“The desk found my wife's anniversary flowers at 22:00 on a Sunday. In Darwin. I still don't ask how.”
“Salon service is the standard others will copy in five years. Quiet, precise, completely unhurried.”
“Kids still talk about the family cabana. We still talk about the 60-second host button.”
Services FAQ
Service questions
One Desk, Everything
Tell us what you need
Suites, salons, cabanas or a helicopter at dawn — one message reaches the desk that arranges all of it.